History

BST Test 4

Test Incident

BST Test 3

Incident Test 1

Update 1

1.107.0 – February 19th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

1.107.0 – February 19th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

1.107.0 – February 17th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

1.107.0 – February 17th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

Test Incident

UK – Don’t Notify Test

UK – Notify Test

UK + AUS Combined Test

AUS Test

UK Test

This is test incident 2

Test incident 1

1.106.0 – January 28th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

1.106.0 – January 28th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

1.106.0 – January 26th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

1.106.0 – January 26th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

Test 2

We are currently investigating.

this is an update

Test message 1

On Sunday the 11th of January between 21:00 and 23:00 UTC the United Kingdom clusters will be under maintenance in order to upgrade the underlying operating system.

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 11th of January between 08:00 and 11:00 UTC the North America clusters will be under maintenance in order to upgrade the underlying operating system

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 4th of January between 21:00 and 22:00 UTC the European clusters will be under maintenance in order to upgrade the underlying operating system

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 4th of January between 12:00 and 14:00 UTC the Australia and New Zealand clusters will be under maintenance in order to upgrade the underlying operating system

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.